This chapter is the heart of the book. It has a very simple message: If you want to be an evangelizer, you have to be a healer.
We heal by entering into the pain of others and in compassion and mercy suffering with them. No knowledge of doctrines or stories need apply. All we must do is heal by being there for someone when they need us the most.
The chapter focuses on the concept of the Wounded Healer, because Christ was a wounded healer. He was the Suffering Servant not just because he died on the cross. No, he suffered when he healed. He felt compassion and mercy and healed those who came to him for help. We can be merciful and compassionate too. Like Jesus, we can be healers.